Frequently Asked Questions

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Frequently asked questions

Do you use sub-contractors?


Our company hires, trains and develops our team members to become inhouse contractors and certified installers. Whether its shingles or metal roofing, siding, gutters, or insurance claims.




Does MSRE help with my insurance claims?


We are able to negotiate on your behalf with any of the major insurance carriers for your insurance claims, keeping your best interest in mind.




Are you local?


Wilmington North Carolina has been our home since 2006. Since then we have assisted the coastal as well as intercoastal homeowners and business owners, with our Dedication to Customer Satisfaction




What information do you need from me before the estimate?


A project consultant arrives at your home for the estimate, we'll take measurements and explore your options with you. The project manager will take pictures of any concerns for the customer's files.




How do I know if my home needs a new roof?


To determine if your home needs a new roof consider the age of roof, it's appearance, and whether or not there are leaks. Our experts will take photos of any physical damage, broken shingles or surface loss.




Should I be home during a roof installation?


It is not necessary to be present during installation. All of the work is done on the exterior of your home, and our contractors are licensed and insured so you can have a confident piece of mind with them completing the work while your away




How long will it take for my roof to be replaced


We can typically install a new roof in 2 days, including tear off of your old roof, haul, installation of your new roof, and 100% of the clean up. We never compromise speed for quality




If it rains during installation, will my home be protected?


Yes. We take all the necessary precautions to protect your home in case of rain and inclement weather.




How durable is vinly siding


Vinyl siding is very durable. It will only crack if it is hit with large hail stones or a baseball bat, etc.




What are the different kinds of siding?


There are a variety of low maintenance siding possibilities. Options range from Crane Board, Premium Pointe, Market Square, Shake and Shingles, Board and Batten, and Hardie Board. Our project managers can help you determine which type is best for you.




What is the best time to install siding?


New siding can be installed at any time during the year. There is no “best time” to install new siding.




How do I know if I need new gutters?


Gutters are often overlooked but an important aspect of your roofing system. Issues with gutters will impact other areas of your home, getting worse over time.




How often should I clean my gutters?


You won’t have to clean them at all if you choose to have gutter guards installed. Without gutter covers, check them in the spring and the fall and clean out any leaves and debris. Or contact MSRE for a gutter and downspout cleaning.




Will my new gutters be the same color?


In most cases, yes. We can explore new colors if you would like, but typically we are able to find an exact color match without having to do any painting.




What is the best time to install siding?


New siding can be installed at any time during the year. There is no “best time” to install new siding.




How is an insurance claim for a roof/property started?


Our Insurance Claims Specialist's Inspection they will build a full report via pics, drone capture, moisture capture, and any other concerns. The report will be available for both the homeowner and insurance adjuster to determine a fair outcome.




What happens if my insurance company turns down my claim?


In the instance your insurance company denies your claim, here are options. There is never any obligation to buy during our estimating process. Our insurance claims specialist will provide all documents that support the claim.




Does homeowners insurance cover the cost of a new roof after hail damage?


Hail damage can be subjective and there may be differing opinions about the extent and cost of the damage. An Insurance Claims Specialist will help you with your claims so you get the most out of your homeowners insurance.




How can I prep my home before a storm touches down?


Homeowners need to have inspections done throughout the year. This can help to get an idea of what areas on the property would need attention even before a storm comes to town.




Can you keep leftover money from a home insurance claim?


The homeowner is responsible for paying the deductable any work approved by the insurance company




How soon can msre respond?


From Ownership to management to labor force MSRE has inhouse emergency service crews across the Carolinas, which enables our response time to disaster immediate




is emergency repairs covered by insurance?


In some cases EMS Tarping, and on the spot solutions might be a Out-Of-Pocket expense. Our EMS experts will make sure to get all damage documented for insurance claims, which would be paid for by insurance.




will getting ems repairs done void our insurance ?


When EMS is needed for your property most insurance companies will allow EMS repairs without it affecting the policy.









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